Supporters' Liaison Officer

Discuss all the latest news at Plainmoor with fans.

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gateman49
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Supporters' Liaison Officer

Post by gateman49 » 18 Oct 2017, 12:59

I see that the club is taking action to build bridges.

https://www.torquayunited.com/supporter ... n-officer/


Plainmoor78
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Post by Plainmoor78 » 18 Oct 2017, 14:25

I get the impression the club are obliged to do this by the National League.


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Post by Yorkieandy » 18 Oct 2017, 14:56

Regardless, it's a positive step but they should employ one. There's no excuse for it. Surely the club have circa £16k a year floating around for one of the most vital posts in a football club? Having a SLO is imperative. Someone who is there as a representative of the club to field the complaints and concerns of fans and also to take on board ideas, suggestions and help from fans. Someone accountable who won't just ignore you when you try to contact them, as the club did when i did so regarding questions and suggestions about disabled fans and fans with mental / pervasive developmental issues.

As most players, managers and owners of the club during the past 5 years have been complete morons and not fit for purpose then it would be safe to assume that these key things are the number one complaint of TUFC fans and rightly so. However, many of us have been banging on for years, even when the club were back in league 2 that nobody at the club listens to us. Nobody cares and nobody in interested in us. The club just take the money, put out some sub-standard shite on the pitch of a matchday and keep shtum.

Nobody at the club has even been interested in the fans and what the fans think other than the veiled bullshit that everyone gets fed at the fans forums held at the club that always come to nothing.

It's about time the club had a dedicated person to listen to fans and be there to act upon their concerns. I say £16k a year but really he/she should be on £100k a year for all the built up anger and frustration that's gonna come their way once they accept the position. Can't help thinking the words 'horse' and 'bolted' though although it will be interesting to find out who the new SLO is, his background and if improvements are forthcoming and fans are being heard and helped.

So in reality it's a positive IDEA and credit for that but again, the club have gone about things in the wrong manner. On the cheap so to speak. It's an important and responsible role and if you take it voluntarily then you are either insane or don't really intend to give the role your utmost. Either way may as well not have one. Such a person has been the missing link for years and they need to be rewarded with a salary.

My cynical head thinks it's a good ploy by GI. They have identified a problem area (bit fucking late now!) and have worked out that it's good PR to try and address this and make out they want to engage and communicate with fans. It looks good. All they need is a yes man to come in and work for free and everyone is a winner! Well, GI anyway.

Absolutely superb idea. Not before time but no good i'm afraid as it won't make any difference. Pay someone full time, make them accountable and give them responsibility and support and then come back and profess you are committed to working with supporters.

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MellowYellow
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Post by MellowYellow » 18 Oct 2017, 16:54

Plainmoor78 wrote:
18 Oct 2017, 14:25
I get the impression the club are obliged to do this by the National League.
It not an impression - its fact - GI are not into voluntary liaison
KEEP THE FAITH!
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Post by Jerry » 18 Oct 2017, 17:16

MellowYellow wrote:
18 Oct 2017, 16:54
Plainmoor78 wrote:
18 Oct 2017, 14:25
I get the impression the club are obliged to do this by the National League.
It not an impression - its fact - GI are not into voluntary liaison
Nope not a fact. Football League clubs are obliged to but not those in the National League.

From the football supporters federation: "Non-league clubs do not need to have an SLO, although some understand the benefit and do"

http://www.fsf.org.uk/slo/slo-faqs/#whoseidea

Anyway it seems GI are looking to offload the club now so there input into this will hopefully be short lived.


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Post by Yorkieandy » 18 Oct 2017, 17:52

The last sentence. How do you know this Jez?


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Post by Jerry » 18 Oct 2017, 18:29

Yorkieandy wrote:
18 Oct 2017, 17:52
The last sentence. How do you know this Jez?
It's being discussed on the other forums but in their recently released accounts there is the following statement:

“The Directors are in advanced negotiations to dispose of Riviera Stadium and it’s underlying investment in Torquay United AFC Ltd”.

Someone on BTPIR has looked into Toklon's accounts (the company that owns GI) and they include this statement:

"the Torquay United holding is being held exclusively with a view to subsequent resale within one year of it's acquisition"


http://thelondonmafia.proboards.com/thr ... lTo=80857
http://torquayfans.boards.net/thread/12 ... r-freehold


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Post by Yorkieandy » 18 Oct 2017, 18:42

Cheers Jerry. Sounds promising and maybe now the club can move forward, if not on the pitch but off it.


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Post by lucy6lucy » 18 Oct 2017, 18:47

This thread has the potential to break all records.
Lucy


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Post by Yorkieandy » 18 Oct 2017, 18:56

I'm trying my best.... :na:


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Post by Jerry » 18 Oct 2017, 18:58

Yorkieandy wrote:
18 Oct 2017, 14:56


So in reality it's a positive IDEA and credit for that but again, the club have gone about things in the wrong manner. On the cheap so to speak. It's an important and responsible role and if you take it voluntarily then you are either insane or don't really intend to give the role your utmost. Either way may as well not have one. Such a person has been the missing link for years and they need to be rewarded with a salary.

It's a voluntary position because the SLO will be independent from the club and not an employee. The club won't be appointing them, the interview process will also involve TUST and the supporters club. This is a fans representative making the supporters case to the club, not a club employee listening to supporters complaints.


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Post by Yorkieandy » 18 Oct 2017, 19:19

I know that Jerry. There is no point in having a voluntary person (fan) to act as a conduit for other fans to get their views across to the club. It just cements the view i have the the owners hold Torquay fans in contempt.

So just say i have an issue and approach the voluntary SLO with it. They take the details and raise it with the owners (whoever is responsible for acting upon complaints/issues) and they say, "Ok thanks for that. We'll take it on board. Leave it with us".

A month later having heard nothing i approach the SLO once again, then again a month later and then again a month later and i get the response, "i've brought it to their attention but they keep on saying their dealing with it".

Who do i complain to after this? I can't complain against a volunteer as firstly it's not their fault and secondly even if it were there is no accountability. They can't be sacked or fined can they?

I can't complain to the club as i've already done this and clearly they don't give a shit and are ignoring my queries.

Oh dear. We're back to square one and the volunteer also loses any credibility they may have had and becomes a figure of fun.

That's the way i see it and yes, it's a negative pessimistic view but remember. IT'S GI.

The club IMO have to actually EMPLOY someone so that they have accountability as an employee. Someone who will know that if i don't get my query sorted then i'll be taking it further. They need to be accountable and act upon any issue swiftly. This would be a really positive and surprising move if this was done. They won't do this though because they don't have any intention of taking fans seriously and it's just a token effort towards it. It's a pacifier. A placatory move.

What are pacifiers called again in the USA?

Oh yes, of course. :lol:

You will be if you take this shite in. :oops:

Of course you'll get fans saying why don't i just give the scheme a chance before knocking it and that's fine. I don't know for sure that the scheme isn't going to a rip roaring success so let's wait and see shall we? :}

You trust GI to do the right thing by fans and the club yes?


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Post by Yorkieandy » 18 Oct 2017, 19:35

Also just want to say that i fully respect anybody giving up their time voluntarily to help improve things at the football club. It's a positive step for them and they must be a positive person which i appreciate. My views aren't about judging them so i don't wish them to come across that way but more judging the lack of any power or control they will have in order to help and deal with fans issues.

I am fully prepared to stand up and be counted should great strides be made at the club as a result of this scheme and at the same time congratulate the person responsible for having the get up and go to take this position onboard.


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Post by Jerry » 18 Oct 2017, 19:36

No argument from me, I think the whole notion of SLO's is a load of tosh!

Just pointing out why they wouldn't be paid by the club.


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Post by Yorkieandy » 18 Oct 2017, 19:52

Fair enough Jerry.

I do think that a fully engaged, dynamic, committed, dedicated and fully accountable salaried SLO would be the missing link at most football clubs, particularly ones where the fans repeatedly complain that they are ignored and disenfranchised frequently which to be fair is most clubs. :-/

I know for a fact if Torquay had one a few years ago who was able to raise some of the many issues i had with the football club and get some of them addressed (the ones that were reasonably simple to have done so) then i'd be going to Halifax on saturday as i should be doing. As it stands i've been forced to give up 5 years ago due to ignorance and arrogance (theirs not mine you cheeky tits! 8-] ) but we all know that.

The funny thing is that York City did have a SLO but he did bugger all. I think they got a new one but no improvements have yet been made as far as i'm aware so it's important you get the right man / woman in to get things sorted in the first place.

I've always held the view that football clubs cannot guarantee success on the pitch so the only other way of making sure that fans keep rolling through the turnstiles is by keeping them onside, treating them with validation and listening to them and engaging with them. It's frigging simple really. A lot of fans who ordinarily would eventually get fed up of continuously losing games of football might be persuaded to keep on going if they felt valued.

The SLO is the link between the fans and club that ensures fans who are wavering can be heard and acknowledged.

Apologies for the numerous posts but this is the whole reason why i chose to stop going so it is important to me.

Take Chesterfield FC currently. Their club has been in disarray for a few years now and crowds are well down and it's because of disillusionment. If you read the forums it's not so much about the footy which admittedly is crap although they did get a 2-0 win at Crawley last night but it's about how nobody at the club seems to care or listen to them. They are just expected to pay up and shut up and modern day football fans won't accept this anymore. Simply making a bit of an effort to bridge that disconnect between fans and club can keep hundreds and hundreds if not thousands of fans inside the football ground at 3pm (7.45 if it's an evening game :} ).

In short. Many owners of lower league clubs by and large either don't give a shit or they are thick as shit. Sometimes both which is a dangerous combination if you're a football fan who cares about your football club.

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